Director | Customer Practice | Digital Lead, Ireland Advisory
Yvonne is a Director in EY’s Performance Improvement practice, specialising in Customer and Digital. Leading programs across retail, technology and fs, Yvonne has worked at home here in Ireland, in the US, Canada, UK and Australia focusing on design and implementation of customer centric organisations, leveraging the digital value chain, and optimising marketing effectiveness to drive differential customer experience and sustainable lifetime value.
Before this, Yvonne worked in industry across technology, telecommunications, and financial services in a range of roles. She holds a B Comm from NUI Galway and a MSc (Marketing) from DCU.